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Player Promise
Fortune Room Online Casino has been operating since 2001, giving this exceptional online casino the benefit of close to a decade’s worth of experience in giving players and online casino enthusiasts only the very best in gambling entertainment. We strive to provide our players with a safe, secure and private place to enjoy their favorite online games, in keeping with the best practices of online gambling excellence. Security, responsibility, privacy and transparency in all our dealings with players come guaranteed.
This is our Players Promise to you.
Bonuses and Promotions
- All opening offers will be paid out within the timeframe specified in that casino's Terms and Conditions.
- Fortune Room players are eligible for a wide range of cutting-edge promotions, and the casino will keep players informed of these promotions.
- Promotional mechanics and requirements will always be clearly communicated and fairly upheld.
- We guarantee that the play-through requirements for cashing in bonuses will be transparently communicated to players, and will fall within reasonable industry standards.
- Terms and Conditions will always be easily accessible on the particular casino's website, be clearly communicated and also be consistently upheld.
- All Fortune Room players have the right and are eligible to participate and be part of the Fortune Room Rewards casino loyalty program.
- Winners of promotions and tournaments must be announced and credited on the specified date. The mechanisms used to select winners are guaranteed to be fair and objective, as per the promotion's qualifying requirements.
Customer Support Services
- All Fortune Lounge casinos provide a number of communication channels to ensure accessibility of services and we will always endeavor to use the channel of your preference.
- Unresolved issues can always be escalated to the Fortune Room Operations department for resolution. If your issue with the casino is not being resolved, please contact the Floor Manager.
Transacting at the Casino
- We'll always have a dedicated service consultant available to assist you with all deposits and withdrawals at the casino.
- All transactions are protected by 128-bit SSL (Secure Socket Layer) digital encryption technology and updated and maintained regularly.
- Cash-ins are guaranteed within the specified timeframe for the payment method, provided that the player has met the cash-in requirements.
- Fortune Room Online Casino guarantees to hold a cash balance in reserve at all times, sufficient to pay all players winnings.
Casino Software
- Independent auditors perform ongoing reviews of all Fortune Room casino's payout percentages and review the random-number generator embedded in the software.
- The Fortune Room casino software is guaranteed virus-free when acquired from our website or CDs/DVDs.
Player Privacy and the Casino Communications Policy
Fortune Room Online Casino guarantees these things to all players in terms of personal privacy:
- We will not sell, distribute or in any way give out any player’s personal information to other individuals, companies or third parties, unless specified and as necessary to inform you of and provide you with the latest in services and products.
- We will only use your personal data in order to provide you with info and/or materials at your express request.
- At any time and at your discretion, you will be allowed to remove your information from the casino database.
Player Security
- Fortune Room ensures that players are protected at all times, with the latest online security and encryption technology utilized and maintained throughout.
- We are pro-active in identifying fraudulent activity and eradicating it to make Fortune Room the safest place to play.